Frequently Asked Questions
Everything you need to know about your K-Beauty journey with SEOULSKIN.
Are your products 100% authentic?
Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and brand manufacturers in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options that deliver within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are the products cruelty-free?
Many of our featured brands are cruelty-free and vegan. You can filter products by 'Cruelty-Free' on our collection pages to find specific items that meet your ethical standards.
Do I have to pay customs duties and taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected at the time of delivery.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.